Bad service from Dstv

I pay my dstv account through debit order. Dstv debited an incorrect amount. Therefrom I was disconnected. Called on Sunday 7/8/2022 then I was reconnected. On the 9th I got disconnected again. I've been shoved from pillar to post with no help. Such a bad service after being uninterrupted paying for dstv over 10years. Adding a router and the failure from Multichoice to initiate a correct debit amount has frustrated me. It is time I cancel this low service provider