BAD SERVICE FROM DSTV

E-mail I sent to DSTV on 15/11/2019:

"I have been in contact with DSTV for a while and received no satisfactory results and/or response regarding incorrect billing.

I do not agree with the monthly statements that I received, I am billed incorrectly and the debit orders just keep going off and no corrections are being made. I was advised by the Centurion branch (when they were still situated at Centurion) that DSTV are aware of the incorrect billings and they are changing systems and so many more stories..... This is unacceptable!!!! It is not a customer's fault if DSTV can't manage their system!!!!

Please see attached bills from May 2019 until October 2019. The attached bills does not make sense at all!!!! The debit order amounts are as follows:

16/05/2019 - R749 16/06/2019 - R749 16/07/2019 - R749 16/08/2019 - R749 16/09/2019 - R1 277.97 16/10/2019 - R614.00

I also received a SMS that my next debit order of R936.83 will be debited on 16/11/2019. WHY R936.83??????

It is clear from the above that DSTV is deducting money, which is obviously not correct. To be billed incorrectly and not correcting the errors is ***** and you are *****ing from people!!!!

In an online chat I had with Charmain on 22 October 2019 (also attached hereto), Charmain advised that incorrect debits was made and that an amount of R393.97 was requested to be refunded. To date no amount has been received.

It is clear from the statements that the monthly premium should be more or less the following:

DSTV premium subscription - R809.00 Access Fee - R90.00 Payment Plan Discount - (R239.00) Decoder Insurance (plus minus) - R35.00 Explora Premium Installation Plan - R89.00

Thus a total of plus minus R784 should be billed every month. This is a price lock plan we are on!!!!

Please note further that I have NEVER consented to a debit order to go off my account and on numerous occasions requested that it be cancelled. To date no reply has been received in connection to my request.

Please can you urgently act on my request and provide me with proof that the debit order will be cancelled with immediate effect and that I will be refunded with the amount that has been deducted in error for so many months!!!!

Please also note that I will take this matter further with any platform that I can!!!!"