1 reviews | Active since Sept 2009
Bad Service from DSTV and its Accredited Intallers
/ went to purchase a new DSTV Decoder HD 4U on the 27th/07/2015 at their accredited outlet in Dobsonville Mall details as: PINKY AND THE BRAIN PROJECTS<br> CK NO: ***<br> DOBSONVILLE MALL<br> CELL : ***<br> <br> I was told installers will come the same day as I paid in the morning of which they never showed up. The number provided is never answered unless you take another drive to the store itself.<br> <br> The installer came the next day after I told them I need a refund. he installed the dish and my cables are hanging on the walls because he didn't had cable clips. <br> <br> I went ahead to pay keeping in mind I'm being billed for the remaining days of the month now the decoder is not working because it needs \Software upgrade"<br> I had a lengthy chat with DSTV FACEBOOK PAGE of which they admitted being wrongfully treated yet my problem is not solved and I'm billed for service I'm not receiving.<br> <br> Now again from my pocket I've to travel another 38km one way to Randburg for someone's fault. I am being taken for a ride by DSTV."""
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent assistance.
Feedback will be provided telephonically or by written correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent assistance.
Feedback will be provided telephonically or by written correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert