Bad Service from DSTV

I am so disappointed and frustrated at the same time with the service my parents are getting from DSTV i am talking about 71 & 75 year old parents here , they have subscription with DSTV which they are paying R450 every month with no fail Dstv is keeping on adding stuff without their permission at first they had 4 instances that they did not sign for they will pay and still stay disconnected we have sorted that now they added Disney plus the payment was made on the 2nd of February their TV was disconnected again my mother took her money to go fix the problem in town she did not get help I started calling DStv on the 6th up to this day the issue is not sorted instead they downgraded my parents channels but the payment was for compact now they are on R120 subscription they are frustrated because the chanel they are paying for its not playing on their TV why is multichoice ****ming the old people Mara I really need help in sorting this issue out the soonest before i loose my parents.