Bad service from DSTV

Have been complaining about my router and the internet that I recently received from DSTV. Received it 15.03.2023 and recently it just started to give me problems. I was sent from one consultant to another. Have so many references and yet I have no internet. I am currently paying for service that I do not use

Have been doing life chats and no one is able to assist me al ask me the same questions but no one is able to assist me. May emails is not getting the proper feedback. The ref #INC-*** has yet been attached to since it was logged.

All I hear is the data has depleted but no one can answer hoe does the data deplete if the router is not working

The last consultant rather advise me to cancels what kind of consultant will sent business away to another provider

For a whole week I have been communicating but yet have received the answer to the problem

This is very bad service and worst I must pay for this bad services