1 reviews | Active since Mar 2020
BAD SERVICE FROM DSTV
I just had the worst customer service with dstv live chat portal. I was chatting with a lady by the name Lebogang Nkabelane, who had no idea whatsoever what she was doing. I haven't been using my services for over 10yrs, then i decided to reactivate my account, it give it a shot again, only to be disappointed YET AGAIN! My account has been on a R0.00 ever since, then this abovementioned consultant, blatantly told be that i'll received picture once i pay the R399 owing. i asked how is it that i have to pay as i haven't viewed ever for a day, since you pay for what you viewed?! She then sent me a link, and told me to check what are the subscription fees for my desired package. I repeatedly asked for a breakdown of the mentioned amount, which AGAIN emphasized that i'll only get a picture once the account has been paid. I then called the contact centre, while i was busy with her in the live chat portal. on the line, i spoke to a lady by the name of Aimee Saulse, who was exceptionally professional and helpful, who activated my services, while the Lebogang repeatedly told me to go pay for my services to be activated. Mind you, our chats started from 18h19, till 20h14, and not assistance whatsoever, but a disgusting service. i'm even considering cancelling my subscription for good.
EXTREMELY DISAPPOINTED IN LEBOGANG NKABELANE!!!
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Kindly be advised that my battery died, and the number you can contact me on is; ***. Sorry for the Inconvenience.
TIA.
Kindly be advised that my battery died, and the number you can contact me on is; ***. Sorry for the Inconvenience.
TIA.
Thank you
Thank you
