BAD SERVICE FROM DSTV

Good day Hallo Peter

I hereby would like to request your assistance, I have the vacation package with DSTV which could not be activated since last week when they upgraded the system. R300 airtime was already used as they tell me every time to either phone back early in the mornings or after 5pm in the afternoon. The vacation package can also not be activated via the self help menus. This had a very negative effect on my vacation home, as my guests rent the place which includes DSTV and at this stage I am loosing money as my guest did not have any DSTV since they booked in on Friday and I had to offer them one free night stay to compensate for the DSTV that could not be activated. This result in me loosing money and unhappy guests.

Could you please urgently follow-up with DSTV as to what it going on as I don't get any answers from them nor any Service.

Awaiting your soonest reply.

Kind regards

Janet