BAD SERVICE FROM DSTV

I was at Randburg on 8/11/24 where a lady Happiness Mavimbela helped me, she passed a credit for an overcharge on the October statement. My payment for November is R1247 but she told me if I sign a new contract this amount would be reversed. I signed a new contract with her She said that she can only pass a credit for this on the 16th November this is when the contract ends. She said I need to come back to Randburg for the credit to be passed. It is ridiculous that I have to travel all the way back to Randburg for this. So, I had my 1St live chat with DSTV on the 16th. I was told I could not renew the contact because my contract ends on 22/11/24 I called a second time and was told I Can renew the contract and have the R1247 reversed on the 22/11/ 24 or 23/11/24. I had a live chat today to try and sort this out After spending a long time trying to explain what I wanted with Reitumetse Gaolaolwe who do not have a clue what was going on She finally told me I could only renew on the 23/11/24 I must have asked her 4 times if this can be done on live chat The answer was yes. I asked for a ref no so that I would not have to go through the whole process again, but no ref number I am not surprised that DSTV is losing so many customers. They do not have a clue what is going on. One last thing if one looks at their statement you have to be a brain surgeon to understand