bad service from dstv

I am very upset client. after been a customer to DSTV for past 9 years.

in begin august 2017 I call to down grade my account I was told I am on price lock and in order to down grade I need to settle the price log which was R1341. which I done by doing a manual payment in mid August 2017 came September I call to confirm which I was advised the is 600 and something rand in credit which I said ok run service till end of month then down grade whish the consultant said I will be done. but every month DSTV has been still charging me for full package and the price which is R1004.00. on the 4th of December I requested to cancel the account completely cause they are thank my instruction seriously. I have spent almost 3hours on call with DSTV and no one can do that. been informed they will get back to me but no joy. I even asked for the recordings and copy note s on their system to proof my case the consultants I can not have it all I need is for the DSTV to contact me sort me out as I request. look like that they can not do.

honestly is this this is the worst service ever.