1 reviews | Active since May 2016
Bad service from Dstv
<p>It is my second going to the third without receiving service from Dstv, while I paid then in full. I spent over R100 in airtime value calling their customer care without any assistance. Call centre consultants are arrogant unsymphathetic individuals that do not care about your problem but are only concerned about imposing their views on you as a customer. Dstv is becoming so arrogant because there is no proper competition. The minister of telecommunications should look into such issues.</p>
Dear Mr Malobola
Thank you for taking our call today.
As discussed, we have called and spoke to Sphiwe (Accredited installer), he advised that he's working from Nigel. However, he will refer the other installer nearby to assist with the installation.
Please do provide us with the feedback for further assistance in this regard.
Your DStv account has been credited for these three days you had no service.
Thank you for pointing out our service failings and we should apologise for the poor customer experience.
Kind regards
Dinah
Best regards,
Dear Mr Malobola
Thank you for taking our call today.
As discussed, we have called and spoke to Sphiwe (Accredited installer), he advised that he's working from Nigel. However, he will refer the other installer nearby to assist with the installation.
Please do provide us with the feedback for further assistance in this regard.
Your DStv account has been credited for these three days you had no service.
Thank you for pointing out our service failings and we should apologise for the poor customer experience.
Kind regards
Dinah
Best regards,
After posting my complaint on hellopeter, lm glad now that my complaint is resolved. Dinah called me to resolve my problem and her approch was the exact opposite of call centre agents, she was very helpful. Thanks Dinah. An authorised installer from Springs called France Maleka was very helpfull and professional. After giving him a call whila I was at work he came immediately and u found him waiting for me already at my house. Thanks France keep up the food service!
After posting my complaint on hellopeter, lm glad now that my complaint is resolved. Dinah called me to resolve my problem and her approch was the exact opposite of call centre agents, she was very helpful. Thanks Dinah. An authorised installer from Springs called France Maleka was very helpfull and professional. After giving him a call whila I was at work he came immediately and u found him waiting for me already at my house. Thanks France keep up the food service!
Dear Mr Malobola
We would like to thank you for your positive feedback.
It is good to hear that an installer was at your place and the matter is now resolved.
Please feel free to contact us should you require any further assistance.
Kind regards
Dinah
Best regards,
Dear Mr Malobola
We would like to thank you for your positive feedback.
It is good to hear that an installer was at your place and the matter is now resolved.
Please feel free to contact us should you require any further assistance.
Kind regards
Dinah
Best regards,