Bad service from DST (Multichoice)

Good day my name is Cristal Jaffa. I app**** for a DSTV (Multichoice) explora package on 23 February 2018. I was approved and told that I can expect delivery in about 3 to 7 days. It is the 9 March 2018 and still have not receivd my notification of delivery. I have been contacting the call centre eveyday from the 6 March 2018 to enquire about my delivery. Everytime I am told that I should wait for the notification. After the seven days I was told that the matter was going to be escalated and that I would receive a telephone call advising me of the progress. I am phoning every day and am told the same story that the matter will be escalated and that I would receive a call regarding my delivery. The matter is still being escalated and I am still waiting for my telephone call. The service is rotten because the people I am talking to at the call centre is very unhelpful.