Bad service from day one.

Good day DSTV.

Well I would like to say I have received my decoder however there was staff missing (Wifi connector). The installer informed his office I had asked the customer service agent she confirmed that it's part if the package and she will escalate this to the relevant department and ill get a call back and hopefully the good will be delivered ASAP am still waiting and hoping so is this DSTV DSTV assist customers deliver packages and not even check if the proper staff is packed or follow up