Bad service from Customer contact center agents

Yesterday, 06 August 2022 I contacted the contact center to help resolve an issue I have with the 3 month free subscription on my Disney plus. I was on the call for about 15 minutes with the matter not being resolved. My complaint is that the free subscription expires on the 17 August but I cannot stream any title. It gives an error that I need to subscribe first. She referred me to *** and on the chat they referred me back to the Dstv contact center stating I need to inform them that the call should be referred to the technical department for them to resync the account.

Called the customer contact center for round 2. This time I was on the phone for 21 minutes with my complaint still not being resolved. After explaining numerous times about what I have been told from Disney Plus, the consultant did not seem interested in helping me. Instead saying that my 3 months has expired and I need to subscribe. I explained that it was not the case and she rather passed the buck and said I should use the Whats app live chat. She was not interested in helping me resolve my query. I tried the chat but could not get to chat to a person but was just chatting to the bot which did not help me at all.

Back to round 3 on the customer contact center for my worst experience of the 3. This time I was on the phone for an hour, still the problem was not resolved. On explaining my problem for the third time I was put on hold while he referred to the supervisor. To my shock his fix to my problem was that I needed to purchase an Explora ultra. With my subscription on Disney Plus working for the first 2 months why should I now have to purchase an Explora Ultra was my response. Why was I being advised to make an unnecessary purchase? An Ultra was not advised when Disney Plus launched. He then put me back on hold after about 20 to 25 minutes with our conversation. The rest of the hour that this call lasted I spent on hold. That would be for about 35 to 40 minutes on hold which I feel showed total disrespect to me as a customer of Multichoice. The least he could have done was periodically come back to me with feedback. Or he could have offered to call back if he became aware that there would be a long delay in resolution. When I finally ended the call, there was no call back with feedback. I got the impression that he left me intentionally on hold and left me so I would end this call. He had no intention in resolving my problem. This is seen by the lack of feedback in the whole time I was on hold.

What I got from the whole experience I had with all 3 calls is that the agents were not willing to try and resolve my issue. There was total disrespect from the 3rd agent I dealt with. The experience I had was totally unprofessional. I suggest the tapes of the calls be pulled and listened to. I would like a speedy resolution to my issue and for the 3rd agent I spoke with to call me back with an apology for the extremely bad service I got from him in particular.. Nothing justifies me being on hold for such a long time.