SP
Shelley P
1 reviews | Active since Jul 2012
14 Jul 2021, 10:41
Bad Service from Customer Care
I had to change my email address, I called DSTV customer care. They changed the address, but I can't access my account. After being on the line for over an hour she still couldn't assist me, she told me to try in an hour. I did, but it still didn't work. I then emailed the specialised team, twice, no reply. I then tried again to call and was told to try today, I still can't access my account - I have about 5 DSTV decoders which I'm going to cancel if I don't get help immediately.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
15 Jul 2021, 00:21 Hi Shelley Prince
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply15 Jul 2021, 00:21
Official
Hi Shelley Prince
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
SP
Shelley P's updateReviewer Update
15 Jul 2021, 16:15I never received a password and have been struggling since. The email address has been updated, but a password email is not being sent to me, I have tried about 10 times. I phoned Customer Care and after 15 mins of speaking to someone, guess what? I got cut off.
SP
Shelley P's update15 Jul 2021, 16:15
Reviewer Update
I never received a password and have been struggling since. The email address has been updated, but a password email is not being sent to me, I have tried about 10 times. I phoned Customer Care and after 15 mins of speaking to someone, guess what? I got cut off.