BAD SERVICE FROM CUSTOMER AND AGENT THAT I WAS REF

MY DSTV SERVICE WERE DE-ACTIVATED IN AUGUST, AFTER I SPOKE TO ONE OF THE CUSTOMER CARE CONSULTANTS IT WAS ACTIVATED AGAIN, BUT I WAS ADVISED THAT MY CARD HAD BEEN SWAPPED, ON THE 1ST OF SEPTEMBER IT WAS DE-ACTIVATED AGAIN TO DATE, IT IS STILL NOT ACTIVE< I WAS GIVEN THE SAME STORY THAT MY CARD HAS BEEN SWAPPED, WHICH I NEVER GAVE PERMISSION FOR, I SPOKE TO A CUSOMER CARE CONSULTANT WHO SAID SHE WOULD CALL ME BACK BUT NEVER DID, I WENT TO ONE OF DSTV AGEN IN COLLEGE SQUARE BLOEMFONTEIN, I BROUGHT MY DECODER AND SMART CARD, WAS TOLD THE SAME STORY AND THE HAD ATTITUDE, I WAS TOLD THAT THE ISSUE WOULD BE ESCALATED, ON THE 11TH I WENT BACK AND I WAS TOLD MY CARD WAS SWAPPED IN EMPANGENI AND I HAD TO PAY TO GET A NEW CARD, AND I WAS TOLD OF SYSTEM ERROR, IT WAS EASY FOR THEM TO CANCEL MY ACCOUNT WITHOUT RESOLVING MY ISSUES AND THEY SAW IT BETTER AGAIN TO REFER ME TO CUSTOMER, WHEN THE VERY SAME CUSTOMER REFERRED TO AN AGENT, MY DEBIT ORDER HAS BEEN GOING THRU WITHOUT ANY HUSTLE BUT THEY UNABLE TO ASSIST ME,