1 reviews | Active since May 2015
bad service from Consultants
on the 2nd of May my fiance called in to multichoice call centre to upgrade our package from compact to a premium package she was helped by a lady called Gladys we specifically asked what will the total premium be on the 26th May , Gladys said it will only be R413.50 and we will only pay this amount she even said that the additional amount is plus minus R100 something rand (can't remember the exact amount) so we were happy to upgrade for the month thinking our total bill only come to R413.50 but to our surprise we were billed R732.50 this month, looking for answers my fiance called the callcenter this morning 27/05/15 and she was met with a very abrupt and not a very friendly sales consultant Diketso this is any clients worst nightmare already confused and needing help the last thing you want is a consultant who is not friendly and helpful my fiance? explained the situation to Diketso but her reply was simply '' so how do you want me to solve this query\ my fiance then asked to speak to a supervisor but was kept on hold can someone please listen to the 1st initial call that was made on the 02/05/15 at around 1 to 2 pm that day it was for a Miss SN Adams so that this issue solved"
We apologise for the inconvenience caused.
The amount of R413.50 which you were advised of was the pro rate amount that should have been paid immediately.
The pro- rate amount was for the period 02 May 2015 when you upgraded until the day before your next billing date which was the 25 May 2015
The warrior however should have advised you that the normal billing of R699.00 will be deducted on your next billing cycle which was the 26 May 2015.
We notice that you have since downgraded back to the Compact package .
Please be advised that we have forwarded your complaint about the warrior to her supervisor to address the service you received .
We have requested for a call retrieval, once we receive feedback we shall advise you accordingly.
Regards
Tessa
We apologise for the inconvenience caused.
The amount of R413.50 which you were advised of was the pro rate amount that should have been paid immediately.
The pro- rate amount was for the period 02 May 2015 when you upgraded until the day before your next billing date which was the 25 May 2015
The warrior however should have advised you that the normal billing of R699.00 will be deducted on your next billing cycle which was the 26 May 2015.
We notice that you have since downgraded back to the Compact package .
Please be advised that we have forwarded your complaint about the warrior to her supervisor to address the service you received .
We have requested for a call retrieval, once we receive feedback we shall advise you accordingly.
Regards
Tessa