bad service from an unreliable a team leader

<p> a week ago I called multichoice to ask them to transfer my account to abother decoder of mine as my current one is giving me problems. I didnt get any joy from speaking to a consultant so my brother asked to speak to the supervisor. The consultant transferred my call to Rebecca who made a note of the decoderand smartcard number as said it shiuld take 24 hours to activate the decoder on the system. It gone a week already and Rebecca hasn't done anything as yet. I called 3 days and left a message for her to call me but she didn't return my call as yet. How can a so called team leader be so unreliable? I request someone more efficient and responsible to call me asap to sort out this issue. Nasreen ********** 009</p>