Bad service from agents

I ordered a wifi for my sister nokonwaba Beaular bam and they delivered 2 wifi routers last month.

Apparently the agent that assisted me made a mistake and place an order twice I only knew about that when I contacted them to find out what is going on because my sister got an SMS that she need to pay R1400 and the amount we agreed on with the agent I spoke to was R600+ packed.

Request was then logged for the other wifi to be collected and returned back I was advised they will call my sister regarding this, no one called I followed up and spot to an agent named Nomzamo Gwengu the lady just closed the chat while we were busy chatting only because she wanted my sister to go to one of their centres to drop if the wifi so I asked with what money because it’s not her fault that the agent made a mistake now why must she use her money to go to the center she ended the chat on me.

My sister ended up paying R800+ plus for her service to be reconnected and that is more than what we had agreed on she is now due for a refund according to my understanding because we agreed on R600+.

She waited for the call for wifi ti be collected no one called, Last week the courier went to my sisters work place to collect the wifi and no n in e informed her so of course she didn’t have the wifi with so the guys left.

I contacted them again today to find out why is the easy forward from here I spoke to an agent called Asemahle Yeko she also said the same thing that we need to take it to a nearest center and she closed the chat without even asking me anything like *** 🤬.

Their agents are so rude customer service is very bad.

DSTV please contact my sister and arrange proper collection for the wifi and refund her the money she paid extra back the service you give your clients is so bad man because what is this yho