BAD SERVICE FROM AGENT NOMFUNDO FROM DSTV JOHANNESBURG

I called multi choice regarding the message for my monthly payment whereby I had to pay more and didn't understand why did my contributions increase ....I spoke to a girl by the name of NOMFUNDO who was very rude and it seems as if she didn't want to assist me or didn't even know how to navigate the system or don't know the answer to give still thinking which lies to tell because she kept on asking me information that is already on the system telling me that I'm the one who must know and if I knew I was not going to waste my time and money calling the call centre and can you please advise from when is it that if it happens that you make the payments after your due date there's extra money added because according to my knowledge your services get disconnected until you make the payment with extra R50.00 to activate your services so from when are you adding more money daily and why wasn't we as your clients notified about that .....and when I ask your agent why aren't we notified she tells me I,m the one who must know not her WHAT A POOR SERVICE IS NOMFUNDO giving to your clients ..........PLEASE that agent need to be trained for system navigation and phone technique because if you still want to keep her you will loose many clients as she does not have what it takes as a call centre agent and assist people who need to be assisted