BAD service from a reputable and well-established institute.

It is with a great sadness and disappointment to be sending this email. Please note that this matter was brough to your attention by myself on the 12 September 2022 after I was unable to utilize the serviced am paying for.

My DStv was well functioning until the 01 September 2022, that’s when I was unable to access to my additional products such as Showmax, extra movies and Disney+

I then contacted your call Centre on the number *** from my contact number *** where I spend 24min 26sec using my airtime with no luck/success.

On the 13 September I contacted the same number as above, where I spend another 34min 32 sec, after a long call, I was put on hold until I disconnect, and I decided to make another call and time spend was 16min 26sec, I then demanded to talk to someone senior whereby I was called by a lady who tried to assisted however she failed to resolved my query, she then promised to call me back, until today am still waiting her call back.

On the 20th of September 2022 i made another call, and a gentleman said will ask his superior to call me back, of which they never called.

On the 3rd of September 2022 i called your institutes again and I spoke to Aphelele time spend 14min and she said Hadley Beuk will contact me after 12 o’clock, and she never does. I then called again after 12 o’clock and I spoke to Xebile Zama spend 18min on the call she also placed by call on hold until I drop and redial Senwabile Bmingane, after I asked to talk to her superior, she got me her colleague Asematle Ngolomber who was so unprofessional I then demanded to talk to Eviwe Gqotholo, my consent was explained to her and she asked me to hold as she is retrieving my calls, after almost 30min waiting for her Senwabile came to the call and dropped it. I found this to be utterly and totally unprofessional and am unequivocally sure that this kind of service is not tolerated nor acceptable by Multichoice and no customer should be treated in that manner.

Request: And for that reason, I demand for all my Showmax, extra movies and Disney+ premium to be refunded from September, October and November Witness Mashome Account number: *** Error: 402 Contact: ***/***