SZ
Simphiwe Z
1 reviews | Active since Jul 2014
04 Jan 2023, 15:25
Bad service ***** company
I was in a chat now spoke to sizakele from dstv who closed the chat when I wanted information to escalate her and the manager I spoke with the previous month that every month they keep adding charges that are unknown then say I owe them. They always reverse just the charge then later every month they say I'm owing more even when I pay the reconnection fee then they want me to pay more money ***** company, refusing to contact me to fix their mess, bad service every time. They wait I'll cancel their service if they don't know business they bunch of *******
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
04 Jan 2023, 22:32Hi Simphiwe Zulu,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply04 Jan 2023, 22:32
Official
Hi Simphiwe Zulu,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
SZ
Simphiwe Z's updateReviewer Update
05 Jan 2023, 08:14Good day
I called again last night with cell number *** at 08.57 and and spoke to another lady and about the matter told her also that i am running out of airtime and she said she will call me back also and no call was done to me, last month again i had spoken to a team leader around the 1st of Dec , who promised to call me back again and no call was done , seems like i am a fool that gets promised things and you guys add service on the account and expect me to pay for them .You guys are horrible , soon ill move things to fibre and ull keep your stinking services
I called again last night with cell number *** at 08.57 and and spoke to another lady and about the matter told her also that i am running out of airtime and she said she will call me back also and no call was done to me, last month again i had spoken to a team leader around the 1st of Dec , who promised to call me back again and no call was done , seems like i am a fool that gets promised things and you guys add service on the account and expect me to pay for them .You guys are horrible , soon ill move things to fibre and ull keep your stinking services
SZ
Simphiwe Z's update05 Jan 2023, 08:14
Reviewer Update
Good day
I called again last night with cell number *** at 08.57 and and spoke to another lady and about the matter told her also that i am running out of airtime and she said she will call me back also and no call was done to me, last month again i had spoken to a team leader around the 1st of Dec , who promised to call me back again and no call was done , seems like i am a fool that gets promised things and you guys add service on the account and expect me to pay for them .You guys are horrible , soon ill move things to fibre and ull keep your stinking services
I called again last night with cell number *** at 08.57 and and spoke to another lady and about the matter told her also that i am running out of airtime and she said she will call me back also and no call was done to me, last month again i had spoken to a team leader around the 1st of Dec , who promised to call me back again and no call was done , seems like i am a fool that gets promised things and you guys add service on the account and expect me to pay for them .You guys are horrible , soon ill move things to fibre and ull keep your stinking services
SZ
Simphiwe Z's updateReviewer Update
05 Jan 2023, 08:45Good day
i didn't tell you about the chat app that they using the agents ignore you for 3 mins so the system can time out and close the chat , imagine i had to keeps explaining the same thing to 5 different people or for them to keep closing the chats an I have to start over , they using pathetic systems , they mistreat clients they lie, one agent advised that she will reverse the charge and didn't do it the whole day yesterday i stayed without TV yet i paid them this company guys run while you can , every month i have to keep calling them and they make promises and empty promises just to make clients idiots and when you get to the next client they say they don't know what you are talking about , you still get made an idiot by agents and even team leaders , a company without morals . worst company . in years to come they will keep loosing clients cause they think they smart by making clients idiots
i didn't tell you about the chat app that they using the agents ignore you for 3 mins so the system can time out and close the chat , imagine i had to keeps explaining the same thing to 5 different people or for them to keep closing the chats an I have to start over , they using pathetic systems , they mistreat clients they lie, one agent advised that she will reverse the charge and didn't do it the whole day yesterday i stayed without TV yet i paid them this company guys run while you can , every month i have to keep calling them and they make promises and empty promises just to make clients idiots and when you get to the next client they say they don't know what you are talking about , you still get made an idiot by agents and even team leaders , a company without morals . worst company . in years to come they will keep loosing clients cause they think they smart by making clients idiots
SZ
Simphiwe Z's update05 Jan 2023, 08:45
Reviewer Update
Good day
i didn't tell you about the chat app that they using the agents ignore you for 3 mins so the system can time out and close the chat , imagine i had to keeps explaining the same thing to 5 different people or for them to keep closing the chats an I have to start over , they using pathetic systems , they mistreat clients they lie, one agent advised that she will reverse the charge and didn't do it the whole day yesterday i stayed without TV yet i paid them this company guys run while you can , every month i have to keep calling them and they make promises and empty promises just to make clients idiots and when you get to the next client they say they don't know what you are talking about , you still get made an idiot by agents and even team leaders , a company without morals . worst company . in years to come they will keep loosing clients cause they think they smart by making clients idiots
i didn't tell you about the chat app that they using the agents ignore you for 3 mins so the system can time out and close the chat , imagine i had to keeps explaining the same thing to 5 different people or for them to keep closing the chats an I have to start over , they using pathetic systems , they mistreat clients they lie, one agent advised that she will reverse the charge and didn't do it the whole day yesterday i stayed without TV yet i paid them this company guys run while you can , every month i have to keep calling them and they make promises and empty promises just to make clients idiots and when you get to the next client they say they don't know what you are talking about , you still get made an idiot by agents and even team leaders , a company without morals . worst company . in years to come they will keep loosing clients cause they think they smart by making clients idiots