Bad Service - *****

Whilst watching DSV on Saturday, and error came up mentioning something about Duel View. Then it showed my account is in arrears. I called DSTV *** on Saturday trying to find ut what is happening. I was told that my Husband called to link an Explorer Decoder. I advised them that I do not have an Explorer and that my Husband did not call in. The agent assured me my husband called she wanted to speak to him. First this is my account, you go through a long and tedious verification process when you phone in. How are they able to take an instruction form a 2nd party? By then I asked to speak to a Supervisor (Eli) at this time i have been on the phone for 28 minutes already. They removed the Decoder from my account and fixed the arrears problem and assured me that my account is back to normal. My billing, services, insurance will be unaffected. I asked that this be escalted to a ***** or quality department to find out how it is possible that additional services were loaded on my account without my permission. At about 20h30 someone called me from JHB to explain. On Sunday I had no access to Catchup, 35minutes later they got that working. I received another call today.