Bad service for the 2nd time in less than 6months

I need you guys to reconnect my Subscription because I paid for my full compact subscription now you say I owe a router which I reported in March it's not working.. And you need to train your agents good client services even your manager I called in Saturday he said I will be reconnected he is escalating my matter and I will receive an email.. To this day my TV is still not reconnected and no email I call to follow up your agent named Pretty put me on hold for a good 20minutes then hung up on me atleast one person was good enough to explain to me what was the issue and promised there will be a reversal and my account will be reconnected his name was LindoKuhle Motaung.. Appreciated his assistance I don't know why I have to beg for reconnection whereas I paid full amount.. Your internet I reported in March it's not working you promised to collect it and cancel it but never collected it coz you knew you want to keep taking my money for something that's not working am tired of complaining to you just do the right thing please.