Bad service for an overpriced product

Appalling service. It is nice to know that when you need help with your dstv software issues, the last place you should call is ***. I had one issue to fix where we could not access our catch up. I called 7 different agents over 3 hours and only one could help me. I had 3 different agents tell me they wouldncall me back but then they never did. The communication is disgusting between the different sections of the company as well. We replaced our decoder and nobody linked it to the new decoder. So, this meant we couldn't watch anything. It took 45 minutes of an agent at one of the multichoice stores to get hold of someone who could help. I can understand why streaming services are killing DSTV because they do not do this