Bad Service for a Premium Customer

Bad service. Dstv multichoice was having a problem with catch up and box office which also effected by Explora 1 (main decore). I don't have either from Sunday but second Explora 2 has catch up and box office now. Called call centre spoke to Yvonne and she asked me to rescan and check the signal which was fine. She said the problem will be resolved in a few hours as the Dstv technical team is sorting out the problem. Today no catch up and box office. This morning called and spoke to Phumzile. After rescanning again still no catch up and box office . I was told to have Dstv installer come out to check my signal and to also drive to Testing center to check my decoder. This will cost me money. How can my Explora 1 have catch up on Saturday and now be told it a signal problem but I have all the channels and no catch up and box office today. So Dstv Multichoice does care about a premium customer.