BAD SERVICE FOR A CUSTOMER

I have been a DSTV customer for decades, and today I am being disconnected without any communication, I subscribed for internet service of 199 around May and Multichoice call center Agents decided to put me on a R499 with 24 months contract that I did not even know about, now I being told that I need to pay an amount of R1395 that I did not budget for, I tried calling multichoice to make arrangements to pay this amount on monthly basis so that I stay connected on my DSTV, I asked them to cancel the Internet, again I was told I need to pay for cancelation fee, this is a horrible service from Multichoice, I have been hold for more than an hour to be assisted an nothing was done but only been given an email that keeps bouncing back, this was my content of the email that I was given - '***'

Good Morning

Kindly note I was advised by the call centre this morning that is R404 that is due and also R691 which is the balance brought forward that I was not even aware off, I would kindly request a payment arrangement for this amounts to be paid on monthly basis so that I stay connect on DSTV as I am unable to afford them at this stage, kindly advice as I have been a DSTV customer for decades, as I am now being disconnected from the morning.

Regards,