Bad service

On the 7the of july i was sold an internet service and was told that i will be paying R850 monthly including my two years subscription of the compact plus i agree and i awaited for delivery on the 24 july when i checked how much i owe i found that i owe R1366 i called them immediately that's when i was told that my internet was delivered i asked where and who received it as it didn't arrive to me they told me it was delivered in vosloorus who signed for it they couldn't tell from the 24 I've been trying to get an explanation and clarity regarding this issue nothing my matter has been escalated from the 24 july till to date its escalated an agent told me to pay so they can reconnect my services while awaiting the response it's Monday today my services are suspended and my balance is R2366 now what are they doing as they haven't contacted me but my bill keeps going up for something i dont have on my side seems like they don't care they just want me to pay them for something they delivered to the wrong address and wrong person and not even willing to do anything even i have informed them