Bad Service - Failure to resolve query

I AM TOTALLY DISGUSTED BY MULTICHOICE IN FAILING TO RESOLVE MY DSTV CONNECTIVITY PROBLEM. I HAVE CALLED MULTICHOICE AT LEAST 3 TIMES AND TWICE THE AGENTS FAILED TO RESOLVE THE CONNECTIVITY PROBLEM. TODAY, 14-01-2016 I SPOKE TO LEBOGANG WHO MADE ME HOLD ON THE LINE FOR ALMOST 10 MINUTES ONLY TO COME BACK AND TELL ME THAT THE PROBLEM IS ON HIS SIDE, SOMETHING THAT I HAVE BEEN TOLD TWICE BEFORE BUT NO ONE FROM DSTV HAS EVEN ATTEMPTED TO CALL ME BACK AND UPDATE ME ON THE PROGRESS, IF ANY. WHEN I ASKED LEBOGANG TO SPEAK TO THE SUPERVISOR, HE TOLD ME THAT UNFORTUNATELY I CAN'T AND THAT COMPLETELY ****ED ME OFF. I WONDER IF THIS IS THE KIND OF POOR SERVICE THAT DSTV CUSTOMERS ARE PAYING FOR. I AM ASKING MYSELF IF MULTICHOICE IS FAILING OR *********** TO FIX MY CONNECTIVITY PROBLEM, THEN WHO WILL? THIS IS ACTUALLY SO DISGUSTING, I AM ACTUALLY LOST FOR WORDS TO DISCRIBE MY ANGER RIGHT NOW. I HAVE PAID FOR THE SERVICE BUT DUE TO INCOMPETENCY AND LACK OF BETTER CUSTOMER SUPPORT, I CAN'T GET THE SERVICE THAT I HAVE PAID FOR! IT IS A DISGRACE TO SAY THE LEAST. IT IS SUCH A PITTY THAT MULTICHOICE IS THE ONLY PAID ENTERTAINMENT TV CHANNEL THAT PROVIDES THIS SERVICE IN SOUTH AFRICA.