BAD SERVICE

Multichoice contact center is thee worst in customer care service there agents dont know what they are doing they are constantly putting you on hold and dont have the decency to call me back after i keep telling them my call is going to cut for the last 3 months i have encountered problems with them and their debit ordr system i request for my husbands account to be debited on the 26th of each and every month but they fail to do so than days later leaving me to have to call and constantly reconnect my services and i end up paying reconnection fees which is alot i requested again they debit but no deduction has gone off 2nd time now than they will again disconnect my services, again when i laid a complaint some guy called me back and was unprofessional and of no help at all said he will investigate and will get back to me ,i was changed to pricelock without even agreeing to it than I must call again because only a manager can reconnect it but yet i did not ask for pricelock the call center agents are frustrating me also with the ability to help with my billing i am just fed-up with all of this