Bad service

Good day I've downgrade my dstv premium to compact plus end of Mei today my dstv got disconnected so I phone the consultant and found out that the guy never downgrade me and now I'm stuck with no dstv because I don't have the exstra money to pay which was not my fault in the first place I'm really angry at dstv and will take it to news papers if I have to this is really not fear to all our dstv customers and the really bad thing is all that they say is pay first or we can't reconnect you