MM
Monica M
1 reviews | Active since Jan 2022
05 Jan 2023, 19:47
Bad service
I made a payment on the 27 of Dec my dstv was disconnected on the 4th of Jan I was on the line with 4 different agents send proof of payment 4 times and still on the 5th of Jan it not even connected I never had such bad client service I called in and I had to hold for an hour for them to check my proof of payment I even got disconnected cause I ran out of airtime and still no resolution even after the proof of payment was send
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
05 Jan 2023, 22:13Hi Monica,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Jan 2023, 22:13
Official
Hi Monica,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
MM
Monica M's updateReviewer Update
07 Jan 2023, 18:24- I've been struggling for the past couple of days for my dstv to be connected but still now nothing I've been on the line for 60 min and still no resolution. I've you can't assist me then refund my money so that I know why it's switched off. I received a call yesterday from dstv no one spoked and the call was dropped. I'm frustrated cause it looks like the people assisting does not even know what to do. Can someone assist with this matter
MM
Monica M's update07 Jan 2023, 18:24
Reviewer Update
- I've been struggling for the past couple of days for my dstv to be connected but still now nothing I've been on the line for 60 min and still no resolution. I've you can't assist me then refund my money so that I know why it's switched off. I received a call yesterday from dstv no one spoked and the call was dropped. I'm frustrated cause it looks like the people assisting does not even know what to do. Can someone assist with this matter
MM
Monica M's updateReviewer Update
07 Jan 2023, 19:56After being on the line for 2 hours I was informed that they do not use the account details that is on their e selfhelp services anymore and I have to contact my bank to request a recall and my bank is charging me R170 recall fee for there mistake cause there details is not updated please do not use the selfhelp service option on their e whatsapp to make a EFT payment cause your services will be disconnected and they treat you like it's your mistake that the banking details is incorrect and it took me 5 days and 8 people that I had to deal with and only the 8th person told me that the banking details is outdated. I have never been so disappointed and angry with the service that I received from dstv.
MM
Monica M's update07 Jan 2023, 19:56
Reviewer Update
After being on the line for 2 hours I was informed that they do not use the account details that is on their e selfhelp services anymore and I have to contact my bank to request a recall and my bank is charging me R170 recall fee for there mistake cause there details is not updated please do not use the selfhelp service option on their e whatsapp to make a EFT payment cause your services will be disconnected and they treat you like it's your mistake that the banking details is incorrect and it took me 5 days and 8 people that I had to deal with and only the 8th person told me that the banking details is outdated. I have never been so disappointed and angry with the service that I received from dstv.