BAD SERVICE

Unacceptable service: Since September 2019 , i have been struggling for my dstv account to be fixed, I, signed up for a pricelock contract end of Nov/ begining Dec 2018 . since September 2019 by account was debited with a diffrent amount , upon quering this i was told that there was a system error on all pricelock custmers some were debit to much and some to less and some not debited at all, I was also advised that it would be fine if i reversed the incorrect amount and do manual payment of the exact amount of my standing debit order which i did. this all happend on the 25 sep 2019Ref for my call ***0-c1 17 Oct 2019 same thing happend is debited the wrong amount again called and spoke to a consultant named Ross who also provided me with a sms number (36408) ) that i should sms and a consultant will than return my call ... which never happend . I was also informed by him that there is a diffrence on my account balanve of R89.45 not sure if its a debit or a credit amount. I once again did manual(eft) payments for the follwing months Nov & Dec 2018. Since 27 Dec 2019 my service got suspended on goin until today 17/01/2020

I have called numeous times to have this issue resolved but to na avail. I have requested audio recording of pricelock contract as i've been told that my contract was only valid for 12 months (Nov 2019) which i begg to differ until i can listen to recording .

Every single call that was made to DSTV i was told a diffrent story as to why my account is in arrears by diffrent consultants.

again today i received an sms Amount owing R R1243.77 your account have been stopped ***-i 501

As a valued customer i would like this matter to be resolved soosn as possible. this has onging since with weekly follow ups ,. and no solution as yet