Bad service

I had a normal decoder that I insured and later upgraded to the Xplorer,insured the Xplorer and cancel the insurance on my normal decoder since everything was moved from the normal decoder to the Xplorer but to my shock I just found out that the insurance on my normal decoder was never cancelled and I am still paying for it.It has been months that I'm paying for it please refund me my money because I did call in to cancel it and activate the new insurance on my Xplorer.Please refund my money 💰💰💰 Here is my customer number ***7