Bad service

***2

So disgusted with the service from DSTV. They first disconnect our premium package and place me on a lower package in error. Noticed the wrong debit order taken off. Then when I call them they say I called to change my package.. For real.. Like why wouldnt I remember that I contacted them. I'm convinced some other client called and they captured the incorrect account number... THEN to top it off.. They switch off my service without notification saying I owe them a balance. When I called them on Sat to ask why they didn't debit order the premium.. They told me I need to go pay the short payment of about R680 to the nearest shop.. Something that I never ever did before.... Now I get a msg that I'm a PVR customer and can't access certain features... Yet when I called them yesterday evening they told me that I'm up to date withbnsubscription and they they will escalate the problem to the manager and that everything should be in order... Well Guess what... IT IS NOT!!!. WHAT IS GOING ON WITH YOUR BAD SERVICE.. TAKE OFF EVERY MONTH MY CORRECT EXPENSIVE Premium BUT GETTING POOR UNEXCEPTABLE SERVICE.. I NEED SOMEONE TO CONTACT US URGENTLY... ***