Bad service!!!

I have paid for my DStv and expect it to be unblocked, I phone the call center for assistance and the stupid consultant hangs up the phone, I am stuck here with no services (that I paid for). Now I am expected again to pay next month for all the days that my DStv wasn't working.... Nonsense!! I really don't blame those who are switching to Netflix..... This poor serve is really annoying, evertime I phone am told to phone the next day at 7 with a stinking attitude from the consults... They should be taught to deal with clients, it might be nice for them not to work for all those days but some of us need service that we pay for.... So irritated by the bad service.... Bad every where the company and its employees!!