Bad service

On the 5th October I upgraded to dstv premium then there was an error message on the tv, then I called the error was cleared but I was not advised about paying the prorata amount after upgrading, now yesterday my services were blocked then I called to ask what's happening , then the lady who assisted me told me that the reason there is that error on the screen it's because of the prorata, but its added on my bill that runs on the 20th every month, then she cleared the message I was able to watch tv, now today Again the service is cut off I called again I was assisted by Khabonina that lady is rude yeeer, if u can hear how she assisted me am not happy at all, am still blocked from watching tv. It's funny my debit order is still gonna run and am being charged a full amount of premium where as now I cnt even watch it. Khabonina even ignored me when I asked her where can I complain I ended up dropping the phone as I was now talking alone. I don't feel valued as a customer. I have to struggle but I pay dstv every month I think am gonna down grade this thing it's not working out for me.