Bad service ever from multichoice (Dstv)

On the 2/07/2020 was the my house burned to ashes including my decoder I contacted multichoice call center on the 07/07/2020 to cancel my subscription because my decoder is in burned by fire. Multichoice refused telling me that the system have already updated and I need to pay subscription for the whole month even if I do not have a decoder. Please listen to the recording of the service I received from your consultant and the attitude. I had to tell the consultant what to do as she was so dismissive of me as a client. See below consultants name and ref for the call. Sisitho ndani. ***0_i 207