MM
Mathapelo M
1 reviews | Active since Sept 2021
11 Apr 2023, 19:21
Bad service ever π‘π‘π‘π‘
So on Thursday my services were disconnected regardless of the payment I made..today I was reconnected and suddenly now at 19:15 all my channels have been blocked again..what game is Multichoice playing?π‘π‘π‘π‘π‘..and yet no one is even attending to the problem I have..no call ,no communication from Multichoice
Helpful (0)
Replies (2)0
Replies (2)DStv (MultiChoice)'s replyOfficial
11 Apr 2023, 19:22Hi Mathapelo Motaung,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply11 Apr 2023, 19:22
Official
Hi Mathapelo Motaung,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
MM
Mathapelo M's updateReviewer Update
12 Apr 2023, 21:12I am not satisfied with the response am getting from Multichoice,how is it my fault that your agent called me on the 29th offering to reconnect my services as they've noticed that I have been disconnected for a long time with no connection fees included..and I specifically asked the lady if i won't be affected should I make a payment before my payment date which is on the 2nd and her response was no I won't be affected and when I asked her what is my due amount she said it was R429,00 then I asked her about the discount that I have of a R100 and she said no discount was loade on my package and that was the only reason I did not continue with her.Then on the 31st of March I made a payment of R380 inclusive of installion fee as I remember that I was adviced by your agent that early payments wont affect me and now suddenly am told of amounts I know nothing about even when I made payment at the store the amount that Multichoice is telling me about now was not even on the system.
I also find it funny that for some reason my services were reconnected yesterday after being disconnected on the 06th and disconnected again in the evening π‘π‘π‘
Your agents should just stop calling us and misleading us π‘π‘π‘π‘and Multichoice should stop shielding their unprofessional staff
I also find it funny that for some reason my services were reconnected yesterday after being disconnected on the 06th and disconnected again in the evening π‘π‘π‘
Your agents should just stop calling us and misleading us π‘π‘π‘π‘and Multichoice should stop shielding their unprofessional staff
MM
Mathapelo M's update12 Apr 2023, 21:12
Reviewer Update
I am not satisfied with the response am getting from Multichoice,how is it my fault that your agent called me on the 29th offering to reconnect my services as they've noticed that I have been disconnected for a long time with no connection fees included..and I specifically asked the lady if i won't be affected should I make a payment before my payment date which is on the 2nd and her response was no I won't be affected and when I asked her what is my due amount she said it was R429,00 then I asked her about the discount that I have of a R100 and she said no discount was loade on my package and that was the only reason I did not continue with her.Then on the 31st of March I made a payment of R380 inclusive of installion fee as I remember that I was adviced by your agent that early payments wont affect me and now suddenly am told of amounts I know nothing about even when I made payment at the store the amount that Multichoice is telling me about now was not even on the system.
I also find it funny that for some reason my services were reconnected yesterday after being disconnected on the 06th and disconnected again in the evening π‘π‘π‘
Your agents should just stop calling us and misleading us π‘π‘π‘π‘and Multichoice should stop shielding their unprofessional staff
I also find it funny that for some reason my services were reconnected yesterday after being disconnected on the 06th and disconnected again in the evening π‘π‘π‘
Your agents should just stop calling us and misleading us π‘π‘π‘π‘and Multichoice should stop shielding their unprofessional staff
