MM
Mathapelo M

1 reviews | Active since Sept 2021

11 Apr 2023, 19:21

Bad service ever 😑😑😑😑

So on Thursday my services were disconnected regardless of the payment I made..today I was reconnected and suddenly now at 19:15 all my channels have been blocked again..what game is Multichoice playing?😑😑😑😑😑..and yet no one is even attending to the problem I have..no call ,no communication from Multichoice

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Apr 2023, 19:22
Official
Hi Mathapelo Motaung, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team 
MM
Mathapelo M's update12 Apr 2023, 21:12
Reviewer Update
I am not satisfied with the response am getting from Multichoice,how is it my fault that your agent called me on the 29th offering to reconnect my services as they've noticed that I have been disconnected for a long time with no connection fees included..and I specifically asked the lady if i won't be affected should I make a payment before my payment date which is on the 2nd and her response was no I won't be affected and when I asked her what is my due amount she said it was R429,00 then I asked her about the discount that I have of a R100 and she said no discount was loade on my package and that was the only reason I did not continue with her.Then on the 31st of March I made a payment of R380 inclusive of installion fee as I remember that I was adviced by your agent that early payments wont affect me and now suddenly am told of amounts I know nothing about even when I made payment at the store the amount that Multichoice is telling me about now was not even on the system.

I also find it funny that for some reason my services were reconnected yesterday after being disconnected on the 06th and disconnected again in the evening 😑😑😑

Your agents should just stop calling us and misleading us 😑😑😑😑and Multichoice should stop shielding their unprofessional staff