Bad service

First of all am not happy about how your agents drop calls as am using airtime to call. Without even resolving my issues

1. DStv has been Billing me for contract that ended long ago. No one seem to help

2, why must I be forced to pay for package I don't want and I cannot afford worse we pay in advance I wanted to downgrade as I haven't watched

3. Cancel the PVR what ever that I been charged R 100.00 for

I use airtime those agent just useless it like they bought it for me. On the 20 and 21 June 2020 I called twice the last agent hanged up.