BAD SERVICE!!!!

I called in just now on 29/12/2020 spoke to two agents, who failed to check simple Balance, first agent placed me on Hold, the other one was not even listening to my query she was sarcastic over the phone, he placed me on hold for no reason f%#ken reason, her name is Thembeka (I'm sure its this new staff you recently hired from Durban, o Kimberly )

This is really disappointing, and shocking services ever, your agents need training, and they rude, and I am using my own airtime, I need you to check who was I speaking to now, the last Two agents, and listen to calls and please provide me with balance

You hired people with no experience and don't have empathy and they are so rude!!!!!!