Bad service

The call center is unable to activate my PVR functions after they incorrectly cancelled/deactivated the main PVR and the Extra view PVR catch up functionality. They say they will call back and have escalated the matter but they don't call back. I have now been trying for 2 days to get it fixed but am unsuccessful. The call center does not want to put me through to the manager or the department to which they say it has been escalated.