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Pumzile M
1 reviews | Active since Jul 2015
27 Aug 2023, 18:06
Bad service
I was disconnected due to non payment caused by serious personal issues.
I have since settled my outstanding balance but multichoice is still not reconnecting my service. I called the contact center a multiple times but I have not been assisted till this day. I was promised that the issue was escalated and I will receive a call but 4 days later no communication from dstv instead I'm the calling but still no one is able to tell what the real problem is.
So please don't black list me and just cancel my subscription.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
27 Aug 2023, 21:51Hi Phumzile,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply27 Aug 2023, 21:51
Official
Hi Phumzile,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
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Pumzile M's updateReviewer Update
30 Aug 2023, 14:10It is really unfortunate that to date I still haven't received a response from dstv instead my services are still disconnected. I am utterly disappointed at your service and how little you care for your customers
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Pumzile M's update30 Aug 2023, 14:10
Reviewer Update
It is really unfortunate that to date I still haven't received a response from dstv instead my services are still disconnected. I am utterly disappointed at your service and how little you care for your customers