BAD SERVICE

On the 16th October I received an email informing me that my contract is coming to an end and that I can sign up for a Premium subscription contract with Access Fee included for R859pm for 24 months or R879pm for 12 months. I called immediately and a consultant told me that the other contract which is for my daughter in law in Pretoria, can also upgrade. I told her to proceed with both upgrading both contracts. A few days later, DSTV called me to confirm that installation. They messed up the adressess totally as I am no living in Cape Town. My daughter in Law's Explora was installed shortly afterwards. I received a call from Pal installions in Pretoria to arrange the installation and when I told them that I am in Cape Town, they said that will engage with DSTV to set things right. It is now more than a month and I still don't have an Explora. The one in use was damaged by a power surge during load shedding which I could have claimed from my own insurance but since I was waiting for the new Explora, I did not bother. I don't think that you can call this "treating customer's fairly".