Bad Service

I am a guesthouse owner. Early October last year, with the Rugby world cup in progress, I upgraded to dstv premier package upon request of my guests. The package I was on before the upgrade worked perfectly, i.e., compact plus with primary, secondary and holiday home decoders

After the upgrade my nightmare began! Initially nothing worked but after a day and many minutes on the phone with dstv the primary decoder was sorted out but not the secondary decoder.

I made at least 20 calls to the dstv call center agents (you can check because because we are normally told the call are recorded for 'quality purposes ') who were either unwilling to help me or just plain *********** in getting the secondary decoder to work. Sometimes I was told to hold on while they are looking for a solution only to be cut off 40 minutes later without a call back or an explanation. Upon their insistence I got an installer to check my installation. Imagine all of this against the background of impatient guests who insist on watching the rugby world cup!

Eventually, after more than a month and at last talking to an agent who knew what she was doing, the secondary decoder was sorted out.

When I asked for a partial refund I was told that the secondary decoder was only a small portion of my monthly installment. What an insult! After I spent hours of my airtime on the phone to dstv, paid for an installer to check my installation, being compelled to give discounts to irate guests! All of this due to dstv.

Check your records and see how long it took the competent agent to find the solution to my problem. If only she was the first agent I spoke to initially.