VC
Victor C
1 reviews | Active since Mar 2020
01 Jun 2020, 20:05
Bad service
I've been put on hold for about 12 mins trying to get help from Dstv customer service and also tried the what's app it seems that I can't find any help. I'm totally not impressed with your service.
I'm currently paying for channels but I can't change nor hear anything
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
01 Jun 2020, 20:12Hi Victor,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Jun 2020, 20:12
Official
Hi Victor,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Jun 2020, 21:40Dear Victor,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, it appears that your decoder may not be on the correct channel group. Please follow these steps to select the correct channel group:
Press the OPT button> Channel group>Right or left arrow button>Stop on all channels>Press the Back button and continue your viewing
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, it appears that your decoder may not be on the correct channel group. Please follow these steps to select the correct channel group:
Press the OPT button> Channel group>Right or left arrow button>Stop on all channels>Press the Back button and continue your viewing
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Jun 2020, 21:40
Official
Dear Victor,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, it appears that your decoder may not be on the correct channel group. Please follow these steps to select the correct channel group:
Press the OPT button> Channel group>Right or left arrow button>Stop on all channels>Press the Back button and continue your viewing
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, it appears that your decoder may not be on the correct channel group. Please follow these steps to select the correct channel group:
Press the OPT button> Channel group>Right or left arrow button>Stop on all channels>Press the Back button and continue your viewing
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,