HO
Helena O
1 reviews | Active since Jul 2015
16 Jul 2015, 16:51
Bad service due to explorer migration
Is it really possible for DSTV Multichoice to be upgrading/migrating their system for three days?<br> We as DSTV clients don't have access to program recordings and series that are available on the explorer, but we are charged the full subscription. I have been told by the call centre agents that the technicians are working around the clock on the problem, for three days now, but the notice that appears on the DSTV information reads something totally different than that they are busy migrating systems. Is it fair to charge full subscription of R849 if the service is not available. Can DSTV management please shed some light on this!!!!<br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
17 Jul 2015, 09:32Hello Helena999,
We would like to sincerely apologise for your inconvenience caused in this regard.
Your query has been forwarded to the relevant department for further assistance. You can expect a direct contact from them regarding your recording functionality.
We value your feedback and please feel free to continue providing us the feedback about our service.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We would like to sincerely apologise for your inconvenience caused in this regard.
Your query has been forwarded to the relevant department for further assistance. You can expect a direct contact from them regarding your recording functionality.
We value your feedback and please feel free to continue providing us the feedback about our service.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply17 Jul 2015, 09:32
Official
Hello Helena999,
We would like to sincerely apologise for your inconvenience caused in this regard.
Your query has been forwarded to the relevant department for further assistance. You can expect a direct contact from them regarding your recording functionality.
We value your feedback and please feel free to continue providing us the feedback about our service.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We would like to sincerely apologise for your inconvenience caused in this regard.
Your query has been forwarded to the relevant department for further assistance. You can expect a direct contact from them regarding your recording functionality.
We value your feedback and please feel free to continue providing us the feedback about our service.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah