Bad Service Dstv Warranty give refurbished units and not tested

<p>So for the past 3 days have been struggling with dstv catch up i was told to take the decoder in to be tested and it was faulty but there no service stock for explorer. Went to another branch i got exchanged unit with a full hard drive it doesnt even want to format.</p> <p>Im just having a terrible holiday this week.</p> <p> </p> <p>Why do we pay insurance for used decoders? </p> <p> </p>