BAD SERVICE DSTV STREAM - NEVER SIGNED UP FOR SUBSCRIPTION!!

You have no problems deducting money off my account on the 08.11 for R799 for a subscription (DSTV stream) that I requested to be disconnected as you can only see my account from the 9.11????? Surely, by the 17.11 the funds would reflect on the system. When calling into your call center today for a refund, she cannot see anything, she struggled navigating the system, then there was a disconnection request, then a reconnection request, she is not sure. I NEVER REQUESTED RECONNECTION AT ANY POINT. CANCEL MY SUBSCRIPTION WHEN I REQUESTED YOU TO DO IN THE 1ST PLACE and REFUND MY MONEY. I sent you proof of payment to *** and the reference no. ***3 for the email. I am now patiently waiting..