BAD SERVICE DSTV PRICE LOCK

Dstv these days gives the worst service ever. No real help from the call centre agents. I have opted for price lock with an explora as part of the deal on 14 Sept 2021. Today is 9 Oct 2021 and I am still waiting for the installation but the new amount and actually more deducted. My decoder was delivered to an installer in Gauteng and I stay in cape Town. That was more than 3 weeks ago. I've contacted dstv immediately to reroute... Sad to say but after numerous contact with them the dstv decoder is still not collected and with the wrong installer... If you phone or Email you just get apologies and promises but no movement... I am so disappointed in dstv... After being a client for more than 20 years I am now seriously considering canceling....