BAD SERVICE DSTV / MULTICOICE

Good day<br> I have been having trouble with the Catch-up service and on some occasions the Xplorar will freeze or even say no disk space. I called the call center 4 times. The last call was on 04/01/2016 and the operator was incredible rude and I reported my problem and the rude employee via their website on 05/01/2016.<br> <br> No one has returned my call to assist me but they sent me and email on 06/01/2016 to say they tried reaching me on several occasions and could not reach me but someone will be in touch.<br> <br> Their email to say they tried to reach me is a complete lie! The reference number they added to the email was ***. I am deeply disappointed that after having to deal with a rude employee they have to send me an email which is a complete lie and the matter is still not resolved. Today is 10/01/2016 and almost a week later, no help from DSTV of Multichoice and I have to pay each month and I don't get the full service I am paying for.<br> This past week I completed two surveys to indicate their poor service...no response.<br> DSTV should be ashamed. Their advert with actor Gabriel Macht that \its you laughter..and your moment"should include when you have a problem...it is your problem to!"""